1. Provide technical assistance to end-users.
2. Utilize remote access software to view user’s desktops in order to troubleshoot and solve issues.
3. Utilize trouble ticket software to log and document Help Desk inquiries.
4. Submits daily work summaries, including observations and/or reports, to central office management.
5. Adds users to Active Directory, Google, and other centralized solutions.
6. Unlock/reset passwords on Active Directory accounts.
7. Installs, maintains and repairs computer hardware, software, telephones and peripherals.
8. Performs preventive maintenance procedures on computers and peripherals as needed.
9. Closes trouble tickets by providing detailed information as to how problems were solved.
10. Utilizes and maintains Board-issued equipment and materials in a responsible and reliable manner.
11. Assists in evaluation of hardware and software to determine needs, improvements and upgrades.
12. Provides troubleshooting assistance to students, stakeholders and other staff members.
13. Installs, configures, and maintains telephones, workstations, printers, and software applications.
14. Monitors use of technology in schools and forward observations to supervisor.
15. Maintains workstation updates on workstations.
16. Applies uniform naming conventions for all hardware as outlined by management staff.
17. Attends classes, seminars and conferences to enhance knowledge and provide enhanced services.
18. Researches new innovations for solving current issues.
19. All other duties as assigned.